At EBikePrints we aim to ship orders within 5 working days of purchase, typically we will dispatch items within 1-3 working days, however due to the bespoke nature of our products which are sometimes made to order, this duration can vary at times where we are experiencing high volumes of orders.
All orders domestic orders within the UK are shipped via Royal Mail Signed for or Tracked services. Although typically orders are delivered within 2 to 3 working days of dispatch, delivery times are outwith our control and cannot be guaranteed.
Unfortunately due to complications with shipping internationally, we do not offer international shipping. We are sorry for any inconvenience.
ORDER NOT ARRIVED (DOMESTIC - UK)
Should an order not arrive within 10 working days from the date of dispatch, please contact us directly via email to firstname.lastname@example.org where we will be happy to investigate further and provide replacement items or refund as necessary.
RETURNS AND REFUNDS
We accept returns and refunds within 14 days of receiving your item. The items must be returned in as new and packaged condition. Your refund will not cover the cost of postage to return the item to us. Please contact us directly via email to email@example.com should you wish to organise a return.
FAULTY OR INCORRECT ITEMS
If you recieve a faulty or incorrect item from us, please contact us directly via email to firstname.lastname@example.org where we will be happy to resolve the issue via a replacement or refund.